Frequently Asked Questions
What exchanges do you support?
We support Binance and Bittrex for now.
Why do I need this?
With this tool, you will be able to place stop loss and take profit orders at the same time on Binance and Bittrex. This will help you mitigate the risk involved in trading by limiting losses and securing profits at the same time. You can't do this on the exchange because having an order is going to make your funds unusable. Instead of staring at charts all day, use this tool to set your orders and relax.
How does the 7-day free trial work?
When you sign up, 7-days subscription will be added to your account. No payment necessary. You can download the app and start using it. After your trial, pay securely with cryptocurrencies to add time to your account.
Do I need to give you my exchange account password?
You don't. We use your API keys to connect to your exchange account. Unless "Withdrawal" is allowed in API settings, this app cannot withdraw funds from your account. Make sure you DO NOT ALLOW WITHDRAWALS when creating API keys.
Where can I find my API keys?Do I need to keep the app open for orders?
You don't. This is a cloud based service. Your pending orders will be placed without problems.
How do my orders get placed?
How can I use both exchanges?
You can switch the exchange in app settings. You do not need another account or subscription for the second exchange.
Where can I find my API keys?
Click here for the guide.
Pending orders become a MARKET order or LIMIT order?
Bittrex: All your orders will be executed as limit orders.
Binance: You can choose between limit or market orders.
How can my order fail?
If your account does not have enough balance to execute the order at the time of execution, your order will fail to be placed. Get notified when your order fails.
How to place stop-loss and take-profit orders simultaneously?
You can just place orders in the trade tab at the BUY and SELL panels, and these orders will be pending buy/sell orders, so you will be able place multiple orders on a certain holding without blocking your balance. You can also use stop-loss and take-profit in “Additional Options” and “Speed Trade”. When you use these options, stop-loss and take-profit will only be pending if the buy order is executed. That means that if the pending buy order doesn’t execute, stop-loss and take-profit orders will never become pending orders.
What’s the difference between limit and market orders?
When you use a limit order, it will fill only when there is a buyer/seller for your specified price. When you use a market order, it will immediately fill all of your order quantity at the best available prices. Learn more